Privacy Policy

Effective date: November 14, 2026  ·  Last updated: November 14, 2026

This Privacy Policy describes how Stratum Media ("we", "us", or "our") collects, uses, and protects information submitted through this website. Stratum Media is a social media management agency serving luxury residential interior design studios. By using this website or submitting a form, you acknowledge the practices described below.

Information We Collect

We collect information you provide when you submit an inquiry or request through our contact forms. This may include your name, business email address, studio name, website URL, Instagram profile URL, and any additional information you choose to provide.

How We Use Your Information

Information submitted through our contact forms is used solely to respond to your inquiry, evaluate whether a working relationship is appropriate, and communicate with you about our services. We do not use your information for unsolicited marketing.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may use third-party service providers to operate this website and process form submissions, subject to appropriate data protection agreements.

Data Retention

We retain inquiry information for as long as necessary to respond to your request and for a reasonable period thereafter. If your inquiry does not lead to a working relationship, we delete the information you submitted within 24 months of our last communication with you. If you become a client, your information is kept for the duration of the engagement and for as long as reasonably required afterwards for our legitimate business, accounting, and legal purposes. You can ask us to delete your inquiry information sooner at any time.

30-Day Satisfaction Guarantee Terms

The 30-day satisfaction guarantee applies to the first month's management fee of a paid monthly engagement with Stratum Media. The following conditions apply:

• —The guarantee applies to the first month's management fee only.
• —To request a refund under this guarantee, you must notify us in writing within 30 days of the commencement of the engagement.
• —The guarantee covers dissatisfaction with the quality of content produced and the creative direction taken.
• —The guarantee does not cover third-party costs, advertising spend, or expenses outside the management fee.
• —The guarantee does not cover outcomes such as follower growth, engagement rates, leads, or revenue.
• —Refund eligibility is subject to review. We reserve the right to request reasonable information to assess the claim.
• —Refund requests under this guarantee should be sent in writing to team.stratummedia@gmail.com.

Cookies and Analytics

This website does not use tracking cookies, advertising cookies, or analytics tools, and we do not track your activity across other websites.

To display the site and deliver form submissions, your browser connects to a small number of third-party services: Google Fonts (typography), the Tailwind CSS content delivery network (page styling), Netlify (website hosting), and Web3Forms (which delivers contact form submissions to our inbox). As with any website request, these providers may receive technical information such as your IP address and browser type in order to deliver their service. Their handling of that information is governed by their own privacy policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise these rights, please contact us at team.stratummedia@gmail.com. We will respond within a reasonable timeframe.

Contact

For questions about this Privacy Policy or our data practices, please email us at team.stratummedia@gmail.com or use the contact form on this website.